Chubb Insurance Document Management for Commercial Underwriting

Founded in 1882, Chubb is a leading provider of commercial, specialty and personal insurance to customers worldwide. Chubb ranks among the Top 10 publicly traded insurance organizations, based on revenues, in the United States. With more than 10,000 employees throughout North America, Europe, South America and the Pacific Rim, Chubb serves property and casualty customers from more than 132 offices in 33 countries. Chubb works closely with 5,000 independent agents and brokers worldwide.
 

Business Challenge
The insurance industry is currently undergoing a high degree of change. Carriers are challenged to post an Underwriting profit. Government deregulation is enabling new competition from traditional Financial Services companies, who are now able to market products to their customers which in the past, had only been available from Insurance companies.

Fierce competition, product commoditization and catastrophic losses are increasing pressure on eroding margins. Leading companies are exiting unprofitable business lines and streamlining expenses. At the same time, agents, brokers and consumers are demanding specialized products, high quality services and access to information from any location, using any medium at any time. Accordingly, carriers are leveraging information technology to:

Reduce costs because the bottom-line counts now more than ever
Increase efficiency by streamlining and automating manual processes
Improving productivity
Create new demand for products
Enhance services to keep one step ahead of the intensifying competition

Objectives
Chubb needed to integrate existing fax servers so that all incoming faxes would be received and routed to a centralized document management repository. Furthermore, Chubb needed to have the fax index information automatically stored on the document when it was filed. In addition, Chubb required a robust Lotus Notes integration to allow users to add incoming and outgoing email to the document management system. Finally, Chubb also had the need to implement a distributed and easy to use imaging solution.

Technical Solutions
Sitrof Technologies, Inc. was able to build a system that met all of the user requirements. The system consisted of a .NET architecture with HTML/LotusScript, and Visual Basic user interface. The applications connected to and retrieved the documents from a newly implemented document management repository. Faxes came in through their Zetafax Fax Gateway Server and routed to the inbox in Lotus Notes. Users were able to select one or more e-mails/faxes from a desired folder. The users select an integrated menu option, prompting with an input screen. The screen is used to classify (document type) the emails/faxes and enter any relevant metadata required from the document management server. Sitrof also customized and implemented their scanning solution and integrated a document classification/acl schema to the chosen document management server in accordance with the user and functional requirements specification. 

Results
Chubb is now able to eliminate most of the paper documents in their process and have web-based access to all their documents on time and without problems. What used to take minutes or hours now takes seconds. They are now confident that all the documents are sent to their customers and if any problems do arise, they can respond in minutes as opposed to hours and days. The project was completed on time and within budget.